Partners of Ex-Boarders are dedicated to safeguarding and protecting your confidentiality whenever a client uses one of our counselling services.
Counsellors all go to Clinical Supervision with a Specialist Counsellor and clients can be discussed there, but will only be known either by initial or first name. This is to ensure that the client receives the best quality of care and counselling. This is a requirement of the British Association of Counselling and Psychotherapy (BACP).
Other people within the Service who may need certain information include the Service Manager and Assistant Manager of the practice. Outside the organisation we do not give out any information unless:
If the Counsellor believes there are grounds for taking action, it will be discussed with the client (if reasonably possible) before any action is taken. The Service Manager, a Clinical Supervisor, Trustee or other suitable person, will be consulted if at all possible before any action is taken.
As BACP (British Association for Counselling and Psychotherapy) members, we are bound by BACP's Code of Ethics and Practice and its Complaints Procedure. Regarding confidentiality, the BACP states that counsellors must offer the highest possible levels of confidentiality in order to respect the client's privacy and create the trust necessary for counselling. However, in exceptional circumstances, where there are good grounds for believing that serious harm my occur to the client or to other people, and/or where there are good grounds for believing that the client is no longer willing or able to take responsibility for his/her actions, confidentiality may be broken.
In the event of any concerns about any of the above exceptions, the session will be stopped. This will be discussed fully with the client in the hope of reaching mutual consent for the course of action or disclosure to take place.
It should be noted that there is no 100% guarantee when using the internet, submitting details across the internet, emails, electronic communications or telephony services.
We keep this Policy under regular review. This Policy was last updated in August 2018.
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